Privacy Policy
Privacy Policy – Electric Instant Showers Ltd
Effective Date: 01/01/2025
At Electric Instant Showers Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, www.instantshowerskenya.co.ke and use our services.
Here is our Return and Refunds Policy
1. Information We Collect
When you interact with our website or services, we may collect the following types of information:
a) Personal Information (Provided by You)
Full Name
Email Address
Phone Number
Billing and Shipping Address
Payment Information (processed securely via third-party providers)
b) Automatically Collected Information
IP Address
Device Type & Browser
Pages Visited & Time Spent on the Website
Cookies & Tracking Data (explained in Section 6)
2. How We Use Your Information
We use the information collected to:
✅ Process and fulfil orders placed on our website.
✅ Provide customer support and respond to inquiries.
✅ Improve our website, products, and services based on user interactions.
✅ Send order confirmations, shipping updates, and promotional offers (only with your consent).
✅ Ensure security, prevent fraud, and comply with legal requirements.
3. How We Share Your Information
We do not sell, rent, or trade your data. However, we may share it with:
✔ Delivery Partners – Courier services like G4S, Fargo Courier, and Matatu Parcel Services for order deliveries.
✔ Payment Processors – Secure third-party payment services (M-Pesa, Visa, Mastercard, etc.).
✔ Legal Authorities – If required by law to prevent fraud or unauthorised activities.
✔ Marketing Services – Only if you opt-in for promotional offers.
4. Payment Security
We ensure all transactions are secure and encrypted. We do not store your credit card details. Payments are securely processed via:
M-Pesa (Safaricom Till Number: 4156030
Visa & Mastercard (Processed securely through Equity Bank and Family Bank
Bank Transfers (for bulk orders)
5. Your Rights Over Your Data
As a customer, you have the right to:
✔ Access the personal data we store about you.
✔ Request correction or deletion of your data.
✔ Opt out of marketing communications at any time.
✔ Withdraw consent for data collection (where applicable).
To exercise these rights, contact us at sales@instantshowerskenya.co.ke.
6. Cookies & Tracking
We use cookies to improve your browsing experience. If you prefer, you can disable cookies in your browser settings.
Types of Cookies We Use:
Essential Cookies – Necessary for website functionality (e.g., login, cart).
Analytics Cookies – This helps us analyse website traffic and improve user experience.
Marketing Cookies – These are used for personalised ads and promotions (only if you consent).
7. Third-Party Links
Our website may contain links to external sites (e.g., payment providers and social media). We are not responsible for their privacy practices. Please review their policies before sharing personal data.
8. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page, and significant updates will be communicated via email or website notification.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please get in touch with us:
📧 Email: sales@instantshowerskenya.co.ke
📞 Phone: +254799790949
📍 Physical Address: Ring Road Parklands, Westlands, Nairobi, Kenya
By using our website and services, you agree to this Privacy Policy. If you disagree, please do not use our website.